Return & Refund Policy

Our Commitment to You

At HARRY'S, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Below you will find detailed information about our return, refund, and cancellation processes designed to make things simple and clear.

Return Eligibility

We accept returns on most items within 30 calendar days of delivery. To qualify for a return, your item must meet the following conditions:

Be in original, unused condition with all tags and packaging intact.
Not be part of items marked as final sale on the product page.
Be returned within 30 calendar days from the date you received the item.

Note: Personalized or custom-made items are not eligible for return unless they are damaged or defective.

How to Initiate a Return

Contact Customer Service: Email us at XdPiotr803@gmail.com or use the contact form on our website (HARRY'S). Please provide your order number and a brief reason for the return.
Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number and detailed instructions on how to send your item back.
Ship Your Item: After receiving your RA number, securely package the item (preferably in its original packaging) and ship it to us. Please note that customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method or purchasing shipping insurance to ensure your item is safely returned.

Refund Processing

Upon receiving and inspecting your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are non-refundable except when the item is defective or we have made an error in fulfilling your order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery at XdPiotr803@gmail.com. Provide a description and photos of the damage or defect if possible. We will happily provide a full refund or exchange at no additional cost to you.

Exchanges

If you need a different size or color of the same item, we gladly offer exchanges within 30 calendar days of receipt. The item must be unused and in its original condition. Please follow the return process above. Once we receive your returned item, we will send out the exchange.

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

Personalized or custom-made items
Gift cards
Intimate apparel and swimwear, unless unworn with original tags attached

Final Sale Items

Certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly noted on the product page.

Order Cancellation

You may cancel your order within 24 hours of placing it by contacting us at XdPiotr803@gmail.com. After this period, the order will be processed and cannot be cancelled.